Why are clients loyal to CUI?

How does CUI match up across industries?

Net Promoter Score (NPS) is a standard way of measuring loyalty and likely word-of-mouth promotion by clients/customers. NPS is used by companies such as Harley Davidson and Apple.

For current CUI portfolio, client information, references or service proposals contact
Concierge Unlimited Headquarters at 312.220.0500.


 

january 2012

"I just wanted to take a quick opportunity to share with you what a great job our CUI concierge did in assisting with securing tickets to see a Broadway show over the New Year holiday. As a last minute trip, my husband and I decided to see Spiderman in New York city, but to our dismay, when attempting to purchase tickets on line, we were unable to find two tickets seated together in our area of choice. Before securing, I remembered reading in the Cultural Updates that we can put our, “CUI savvy savior to work”, so I thought I’d give it a try! Within minutes of sending an email, our concierge responded that she would be happy to assist! After providing her with the specifics, she was quickly able to provide me with several options, all of which were better than what I was able to obtain through my own searches on line. Ultimately, CUI assisted with securing two tickets seated together, first row balcony center – right in the middle of all the “Spidey” swinging action. We could not have asked for better seats, especially after booking within days of show date.

Being out of the office (Christmas shopping!) while trying to secure the tickets, our concierge was responsive, both via phone and email throughout the process and within 24 hours, the tickets had been securely delivered to my office. Furthermore, after such great service, it was of no surprise to get a follow up email from Julie after the New Year holiday, checking in to see if everything went well.

Based on the great customer service experience I received, I have no reservations reaching out to Concierge Unlimited again in the future!"
Anonymous

december 2011
"It was a great time! When we checked in we were given an upgrade to an Executive Suite. The room was great - even more than we needed - and the hotel was so neat! We spend the entire weekend downtown and it felt like a weekend away in a new city. Thanks so much for your help! I have been telling all my co-workers how helpful you have been!"
Cramer-Krasselt

"We had a great time. Everyone loved the Second City show. It was hysterical. Even this morning as people came in they mentioned how much fun they had at the show. Dinner was awesome. Having such an early reservation, we practically had the place to ourselves for the first hour or so. The food was delicious, and the service was excellent. I believe everyone enjoyed it immensely. Thank you for your suggestion and help with the reservation at Topo Gigio. It was an excellent choice!"
AMI Group, LLC

november 2011
"You and your team always provided excellent services. Given my extremely busy schedule, it was terrific to be able to rely upon you and your team to find anything from Opera tickets to Bear's tickets to dinner reservations at the hot new restaurants for me and my clients. I sincerely appreciated your service and I will continue to recommend you and your firm to my friends and colleagues. I look forward to working with you again in the future."
Stephen

"Everything was awesome with the trip. The transportation all went smoothly too so thank you for your help with that again. If you ever need transportation again for anyone in the Amalfi area, let me know as I have the specific info for our driver and he was amazing. We also had him give us a private driving tour of the whole coast for about 8 hours and he is extremely knowledgeable and very personable. Thanks again for stepping in and helping out with planning...you were great to work with!"
Streeter Place resident

To view our testimonials archive, please clck here.

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